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TESTIMONIALS AND REFERENCES

 

Below are the testimonials and references of some of our satisfied customers. Many others are available upon request.

Residential

 

Commercial

 

Contractors & Installers

 

Designers & Architects


 


 

Residential Properties

 

GIL PRIEL

Woodland Hills, CA.

(link to original)

 

 

 

To whom it may concern,

 

lam very pleased to assure any prospective client of Royal Care Services that you will be in the best of hands. The service is superior and professional.

 

Our marble was seriously damaged by the poor workmanship of another tile company and Royal Care was able to truly make it like new.

 

I am in the real estate business and I can assure you it is a rare event when a vendor truly stands out. This is the case with Mr. Harari and his company.

 

Sincerely,

 

 

Gil Priel

CEO

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Sheldon Brooks

Los Angeles, CA.

(link to original)

 

Dear Don,

 

Thank you for making our limestone floors look beautiful. I know it was a difficult job correcting mistake made by someone else.  

I would also like to commend you for your personal attention and interest and for following through to be sure every facet of the job was done correctly. It  was a pleasure working with you and your employees who were knowledgeable neat courteous and professional.

 

 

Sheldon Brooks

 

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James Potter

Calabasas, CA.

(link to original)

 

Dear Don,

 

I felt the need to drop you a note to thank you for yet another year of bringing our floors back to their original life.

Your team takes such exceptional care protecting furniture and cabinets that it’s almost painless to have your crew in the house.

Again. Thank you, and you’re your staff, for a pleasant experience and a job will done.

 

Sincerely

 

 

James Potter

 

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Marla Rosen

Beverly Hills, CA.

(link to original)

 

 

Dear Mr. Harari,

 

With this letter, I would like to inform you how happy I am with your stone care services.

 

After 1 and 1/2  years of living in my newly remodeled home, my limestone floors and marble counter tops look as good as when we first moved in thanks to your annual maintenance program and the maintenance products your company provide me.

 

I am so glad my designer recommended using your company and wish my general contractor would have informed me of the importance to maintain the natural stone in a proper way.

 

Respectfully,

 

Marla Rosen

 

 

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Joeannea Parker

Encino, CA

(link to original)

 

To:  Don Harari,

 

Just a brief note to express my sincere gratitude for the great service that your company always performs. The numerous times that I have called, you have always responded immediately and with superb professionalism. Don, you have certainly made my job extremely easy. Just think, I found your company out of the yellow pages and felt very comfortable when I made my first phone call and spoke to Valerie. You then returned my phone call and answered all of my questions. I also appreciate your appreciation letter that you send out to your clients. I just wish more people ran their companies as you do. Once again, thank you for being there for all of my marble requests.

 

 

Warm Regards,

  

Joeannea Parker

 

 

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Marie and Edward Hume

Northridge, CA.

(link to original)

 

 

Dear Don.

 

My husband and I would like to take this opportunity to thank you so very much for the time you spent with us when you came to our home to give us an estimate on work we thought we needed to have done

 

You were extremely through in examining our granite. You explained step-by-step on how to care for a and which products to use.

 

We were touched by your sincerity and truly felt that you had our best interests at heart. We have spent a great deal of money having granite installed in our home and no one ever took the time to tell us how to care for it before.

 

We felt that you gave us the best advice even when it meant there wouldn’t be work for your company. You are extremely knowledgeable warm, sincere and a delightful.

 

Thank you Don you are truly a rare man!

 

 

Very Sincerely,

 

 

Marie and Edward Hume

 

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IRWIN MILLER
Encino, CA
(link to original)

 

Dear Don:

 

I am writing you this letter to show my appreciation towards the work your company performed in my house on the marble, granite and ceramic tile last month.

 

The work on the grout turned out to take longer than planned, and I appreciate all your extra efforts and time you spent in order to complete the job with an excellent and admirable result.

 

I have gladly used your services many times in the past and would be more than happy to recommend your services to others. We have also used your maintenance products since 1993 and it is working out great!

 

Respectfully,

 

IRWIN MILLER

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RONALD A. LITZ
Los Angeles, CA
(link to original)

 

Dear Don:

 

I wanted to take this opportunity to personally thank you for the job that you did on our limestone, granite and marble tiling in our new home. Out of all of the different contractors that we dealt with for our new home, we found you to be the most reliable, responsible and knowledgeable. 

 

Sincerely,

 

RONALD A. LITZ

 

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Stephen & Eileen Schultz
Bell Canyon, CA
(link to original)

 

Dear Don:

Thank you for your superb service of restoring our travertine marble floor to its former glory and luster. It appeared that the marble floor had not received the attention it deserved under previous owners in the last nine years. Your meticulous care and effort completely transformed a very dull and depressed looking floor into a model show room condition that otherwise would have cost a fortune to replace in today’s dollars.

 

Further, your firm was accommodating in the change of service dates when discovered too late that Monday, July 5, 99 start date was a holiday within the gated Bell Canyon Community, therefore service providers were not allowed access. We really appreciated your forgiveness on our oversight.

 

We look forward to using your services again in the future. 

Sincerely

Eileen Schultz

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Paul and Hisako Terasaki
Tarzana, CA.
(link to original)

 

Dear Mr. Harari,

 

As we constantly are getting compliments from neighbors and friends for having such a marvelous and shiny limestone in our home, we would like to take this opportunity to compliment you for the outstanding service you performed on our limestone floors last month!

 

This is the second time we used your services and will definitely continue to do so. Only that fact is speaking for itself.

Once again thank you for an excellent service!

 

Most Sincerely,

 

Paul and Hisako Terasaki

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Commercial Properties

 

 

The Dorchester
Westwood, CA. 
(link to original)

 

 

Dear Don,

 

After working with you on a frequently basis, I would like to thank you for the outstanding work you are doing on our marble floors! 

Since you started maintaining our marble floors I keep getting compliments from the homeowners living in the building and as a property manager it feels good to have a professional stone care company I can relay upon. I feel very comfortable and confident referring anyone I know to you.

 

After the initial treatment you performed, I was stunned of how remarkably good the floors looked. I never thought you possibly could bring the floors back to its original beauty! 

 

The good news for me is that the marble floors always looks its best due to the monthly maintenance your company does, and the maintenance products my janitorial crew was taught how to use by you on a daily basis. 

Once again, thank you for your service.

 

Warmly,

 

Gadi Redlich
Property Manager
The Dorchester

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LAT INVESTMENTS
Los Angeles, CA
(link to original)

 

Dear Don:

 

I am writing this letter to commend you for the wonderful marble maintenance work at 5777 West Century Plaza. After the recent cleaning and polishing of the entire lobby floor and walls, the Lobby looks great.

 

With the extensive marble surface in our building, both in the lobby and in the tower, the clean and shiny appearance of the marble is essential for our image, and thanks to the professional care by Royal Care Services, we have achieved our goal of leaving a positive impression on the visitors to our building.

 

I would highly recommend Royal Care Services to other building owners and managers. Please do not hesitate to use us as reference for your services.

 

Respectfully,

 

Bruce H. Nahid, CPM
General Manager

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The New Otani 
Hotel & Garden, Los Angeles, CA.
(link to original)

 

Dear Gabrielle,

 

I would like to take this opportunity to thank you for your wonderful service provided to our hotel last December and January this year.

You really keep a personal touch and stay on top of whatever our needs might be. Our Accounting Department is impressed with your thoroughness and understanding.

 

Don, your owner, is at the job site to make sure all works are done accordingly. He even came in during late night hours with his wife who is fluent in Spanish to help train our graveyard shift staff on how to use some of the marble maintenance products.

As a result, the appearance of our marble surfaces has improved tremendously and I am most grateful for the advice as well as for the quality of Chemstone Products you offer.

 

I would certainly recommend to have your company do annual surface maintenance on our marble counter arid floor in our suites.

Again, thank you for your professional help in restoring our marble surfaces to their original beauty.

 

Sincerely,

Pat Chui


Executive Housekeeper

 

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The Wilshire Marquis

Los Angeles, CA.
(link to original)

 

Dear Don,

 

After using your services, I feel it is time for me to thank you for the wonderful work you did on our marble floors.

You really changed the image of the lobby by restoring the floor to a shiny, crisp and brand new looking marble!

We would like to use your services again and know how important it is to maintain the marble floor on a monthly basis to put off a huge restoration cost, and to use the right maintenance products daily.

Thanks for the wonderful services you provided us!

 

Most sincerely,

 

Anteneh Tsegaye
Property Manager
The Wilshire Marquis

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The Diplomat
Los Angeles, CA.
(link to original)

 

Dear Don, 

 

I have the highest regard for you and your company, Royal Care Services, Inc. You have been maintaining the marble and granite floor at the Diplomat since it was installed in January 1994.

With the quarterly maintenance you perform, our floor always looks as beautiful as the day it was installed. I am especially impressed with the difference you made in our black granite. This granite was in our lobby since the building was built in 1983 and bad become very worn in the high traffic areas. After your restoration treatment, this granite looks brand new!! The differ­ence is almost unbelievable. I am completely and totally satisfied with the results. 

I am equally impressed with you, your commitment to stone maintenance and to your ongoing efforts to continually improve upon the stone maintenance process. You always seem to be ahead of the other stone maintenance companies in the implementation of the latest innovative maintenance processes. I have recommended you to several of the other managers along Wilshire Boulevard and I will continue to do so. You are a true professional and you produce a top quality product. It is a genuine pleasure to do business with you. 

Feel free to have any prospective clients call me or visit the Diplomat to see your work. I will gladly tell them of my exceptionally positive experience with you and your company. You are great; keep up the “good work”.

 

 

Sincerely,

 

 

Carole W. Markum
Building Manager

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Contractors & Installers

 

R.G.B. Construction Co.
Studio City, CA.
(link to original)

 

 

Dear Mr. Harari,

 

I would like to take this as an opportunity to thank you for all the extra efforts and outstanding service we received when your company performed restoration for the Smith residence in Beverly Hills. 

Since we all thought that the floor needed to be replaced due to the extremely bad condition of the stone, the homeowner was thrilled by the fact that your company was able to restore the floor to a brand new look. 

They really appreciated the extra time you spent and was very content with the successful results and how miraculously clean the grout became! On top of all this we saved a lot of time and expenses. 

Since the homeowner wants to keep the excellent condition of the floor, she asked me to find out how often she needs to be on your maintenance program. Please contact me with the information.

 

Sincerely,

 

Eliy Sitty

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Horizon
General Contractors, Santa Monica CA.

(link to original)

 

To Whom It May Concern 

 

We are high end custom home builders specializing in work on the West side of LOS Angeles. We hove worked with Don Harari and Royal Care Services for several years and can say without hesitation that they are the best stone care subcontractors we have ever used. I have recommended them to clients even when we are not involved in the project They are limited size wise by Don Harari being personally involved in the projects but it is worth waiting for his schedule as each of our projects gets his direct attention. He is our first choice for this type of work and I recommend him and RCS very highly.

 

Sincerely.

 

Daniel Andrews

President

 

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LG Development Co.
Woodland Hills, CA.

(link to original)

 

Dear Don,

 

I just wanted to take this opportunity to thank you for your services. As General Contractors we deal with many sub-contractors on a daily basis. It is a pleasure when we are able to work with a company such as yours that acts in a timely and professional manner. Your knowledge of your trade helped to make not only us, but also our client feel very confident.

 

Now that some time has passed I wanted to let you know that the sealing you did on all the natural stone throughout our clients home has held up beautifully. Most notably is the limestone entry floor with white grout. This area has been very heavily trafficked. Besides daily family use, they entertain regularly with up to one hundred and fifty guests. I was through their home the other day and that floor looks as good now as it did the first day it was sealed,

 

A General Contractor is only as good as its Subs. You have helped to make us look good through your professionalism. For this I thank you very much and will look forward to working with you on the next project.

 

 

 

Very sincerely yours,

 

Ron Levy

LG Development

 

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Jim Jelinski's Tile in Style
Sun Valley, CA.
(link to original)

I have been using the professional stone care services of Royal Care Services. Inc. for years and have referred many of my customers to them. They are absolutely great when it comes to servicing the natural stone products that we install

 

I highly recommend Don Harari and his company to restore or maintain your natural stone products. He has been in this business fur many years and is very experienced in the Field, not to mention that his approach is also very professional.

 

Sincerely,

 

 

Jim Jelinski

President

Tile in Style

 

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SELKO - Master Home Builders
Sherman Oaks, CA.
(link to original)

To Whom It May Concern::

 

 

It is my pleasure to recommend Royal Care Services for all your  natural stone restoration and maintenance needs. After working with RCS for many years on a variety of different projects both big and small, I have always found them to be both reliable and professional.

 

As a high-end luxury home builder, my company only engages the very best in subcontractors. I believe Royal Care Services is, indeed, one of the best.

 

Sincerely,

 

Warren Selko, Vice President

Seiko Homes

 

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Designers & Architects

 

Gabbay Architects
Beverly Hills, CA.
(link to original)

Dear Don,

 

I am writing this letter to thank you for the services you rendered on our Westridge Road Project. The treatment you gave to the limestone and granite made a big difference on how they look and further more you did it with such a professionalism that made our life easier.

 

One more time I thank you for everything you did and I am looking forward to working with you again.

 

 

With my best regards,

 

 

Hanmid E. Gabbay

Gabbay Architects

 

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RSH Design
Beverly Hills, CA.
(link to original)

 

Dear Don,

 

After four years and numerous projects I wanted to take a moment to put down in black and white my appreciation and commendation of your work. Your staff has always been most professional and has been able to deal with the most difficult of problems and circumstances. Your company has always come through wider the most pressured and difficult times.

 

Beyond your regular maintenance service and post-construction clean-up I commend you for your knowledge of treatment and maintenance of marble and limestone. On our estate homes your method of sealing Limestone has saved a fortune in possible replacement costs

 

I wish you continued success and look forward to a continuous relationship with your firm.

 

 

Sincerely,

 

 

Reggi Salzberg Hulkower

RSH Designs

 

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Joyce Grossman Interiors
Los Angeles, CA.
(link to original)

Gentlemen,

 

Thank you for the excellent refinishing work your company performed for us on our limestone. Everyone from your company was professional and courteous with us. We will certainly use your services in the future.

               

 

Sincerely,

 

 

Joyce Grossman, ASID

 

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Neis Wander Interiors
Interior Designer, Los Angeles, CA.
(link to original)

 

Dear Don,

 

My client and I are so pleased with the level of professionalism, quality of work, and friendliness of your staff that we have just experienced with your company.

 

You went the "extra mile" to satisfy us, and this is well recognized among such professionals as myself and my client.

The treatments that you have recommended for us, and therefore what we used, were well-explained by you, and are performing wonderfully.

 

Thank you for helping to show the level of professionalism and quality that I expect for my clients, as a reflection of my reputation as well. 

 

Sincerely,  

Laurel Nelswander. ASID

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Quentin Rance Enterprises Inc.

Architect, Los Angeles, CA.
(link to original)

 

Dear Don,

 

 

Re:     Fremont Residence — North Bel Air

 

 

The manner in which you dealt with the soiling problem on the exterior terrazzo front entrance was appreciated by all concerned. The areas which were cleaned and sealed, give the impression of a new installation.

 

Your operators on site ware extremely helpful.

 

A job well done!

 

  

Yours sincerely,

for Quentin Rance Enterprises Inc.

 

 

 

Quentin S. Rance ASID FCSD

President

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